Alpin Rosea

We recognize the following grounds for a justified cancellation free of charge (including refund of the advance payment):

• Generally speaking – for any reason – up to 30 days prior to your scheduled arrival
• If the guest contracts Covid-19
• If a member of the guest’s immediate family or someone in the same household contracts Covid-19
• Fever and suspicion of Corona, even if the test results are subsequently determined to be negative
• A positive test result without symptoms
• A member of the guest’s immediate family in the same household contacts Covid-19 and the guest must be quarantined
• In cases where the border has been closed, public authorities have closed businesses, or in the event of a general lockdown (here are the latest informations on the situation in South Tyrol)

The following reasons are deemed insufficient grounds for cancellation free of charge:

• Without stating one’s grounds, if you cancel up to 30 days prior to your scheduled arrival or less. In this case, we will retain your 30% advance payment as a cancellation charge. When cancelling a week in advance, 70% of the total cost of your reservation will be retained as a cancellation charge. To ensure that you do not lose this cancellation fee, you will receive a value voucher minus the advance payment; you will then be free to redeem this voucher within a period of one year.

Further insufficient grounds for cancellation free of charge are as follows:

• If public authorities impose a quarantine upon returning to your home country
• If you lose your work due to official termination on the grounds of the pandemic

VOUCHER

If, due to force majeure, we are unable to host you in our hotel despite your reservation, we offer you a voucher for a stay at a later point in time (to be agreed upon) as an alternative to refunding you your advance payment.